Terms and conditions of use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOU SHOULD IMMEDIATELY CEASE THE USE OF THIS WEBSITE

NICOTINE

Some of our products contain Nicotine, and is intended for use only by responsible adults over the age of 18 and are not intended for pregnant or nursing women, children, people with or at risk for heart disease, high blood pressure, diabetes, asthma, or those who are sensitive to nicotine, propylene glycol, or vegetable glycerine. Nicotine is highly addictive, habit forming and may be dangerous to your health. Keep out of reach of children and pets. Not to be used for smoking cessation or tobacco replacement.

These items are only for sale to persons over the age of 18. If you purchase these items, we will automatically assume that you are over the age of 18.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 24 hours during a working weekday being Monday to Friday excluding public holidays and delivery/tracking number will be confirmed by way of email.

PROOF OF PAYMENT

Please send proof of payment to sales@easyvape.co.za so that we are aware of your payment. Please use your order number as reference. We only dispatch once payment reflects in our account.  However, to speed up the process, we will contact the bank to verify that the proof of payment is valid.

 

BATTERIES

Batteries may or may not be included with your mod device or kit.  Please ensure that you have read the product description carefully to determine this.  If you are still unsure, you may contact us via email, contact number or our contact form.

Please note that batteries or any order containing batteries will have a slightly longer delivery time.

 

EXPORT RESTRICTION

The offering on this website is available to South African clients only.

RETURNS AND REFUNDS PROCEDURE AND GENERAL CONDITIONS

Unfortunately, E-Liquids, bases, nicotine, batteries, coils - commercial or pre-built coils & cotton cannot be returned, refunded or exchanged due to the nature of the product.

There is no refund or exchanges on commercial coils or any vape juice.

Please note that orders placed and not paid for, unless by prior arrangement with management that have not been paid within 48 hours from the time of purchase shall be cancelled without written confirmation. Please note it is your responsibility to forward proof of payment to sales@easyvape.co.za and we strongly suggest that you do not rely on the banking apps to do so.

The Purchaser shall inspect the goods on arrival and must notify EasyVape within 7 working days via email from the date of delivery if any goods are damaged and/or items not received. Please do not open any items without checking them to be correct first.

Should the purchaser fail to do this, it shall be deemed as goods accepted. If the purchaser wants to return any goods for whatever reason the purchaser may do so within 7 calendar days of receipt of the goods. All goods must be in an unopened and unused condition. E-Liquids, Nicotine, bases, coils and cotton cannot be returned, exchanged or refunded.

EasyVape will refund or replace the goods, however, EasyVape will not be liable for the refund on shipping expenses unless it is due to an error on our behalf. Should there be a claim for a manufacture default the goods will be returned by the purchaser to EasyVape for replacement after receiving confirmation from EasyVape.

If the item is found to have a manufacturing fault and is within the warranty period the item will be repaired or replaced unless due to user negligence.

Please note that as per the Consumer Protection Act EasyVape is allowed up to 4 weeks to check the device and return it to the purchaser. However, every effort will be taken to lessen the time frame.

Goods in transit from the purchaser to EasyVape remains the client’s responsibility until signed for at our premises. All goods returned must contain all relevant parts, boxes, user guides or manuals along with original order number and/or proof of purchase.

Should the goods be found to have been damaged due to user negligence costs of transportation back to the purchaser is at the purchaser’s expense.

EasyVape abides by the manufactures warranty and no warranty claim will be processed if the purchaser has misused the product or not abided by the instruction laid out by the manufacturer.

We offer a 7-day (7 calendar days) refund policy where should the purchaser feel the product has a factory fault we will exchange it. Refunds are only issued after all other resources have been taken to rectify the problem with the purchaser, should the purchaser require a refund, then the cost of getting the product back to EasyVape is at the purchaser’s expense and refunds will be processed on receipt of the goods. The goods must arrive with all components, original packaging and manuals and must be returned in excellent condition.

Please note that there will also be a 10% handling charge on all refunds.

Refunds will not be entertained if there is absolutely nothing wrong with the product.

The refund will be issued in form of a voucher or discount coupon to use at EasyVape. No Cash refunds will be allowed.

Regrettably, no returns or refunds will be entertained on sale items.

 

CUSTOMER PRIVACY POLICY

EasyVape shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

 

PAYMENT OPTIONS ACCEPTED

Payment may be made by  

Credit or Cheque cards and SID instant Eft through paygate.

 

PRODUCT IMAGES

Product images are for illustrative purposes only and may vary from actual product. We do take every care to provide the closest representation of the actual product.

TYPOGRAPHICAL ERRORS

In the event that a EasyVape product is mistakenly listed at an incorrect price, EasyVape reserves the right to refuse or cancel any orders placed for said product. EasyVape reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged or Bank Payment (EFT) completed. If your credit card has already been charged for the purchase or Bank Payment (EFT) completed and your order is cancelled, EasyVape shall issue a credit to your account for the amount charged.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and EasyVape chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature,

EasyVape may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

USE OF SITE 

Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a EasyVape employee, other licensed employee, host or representative is prohibited. You may not upload to, distribute, or otherwise public through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or public rights, abusive illegal, or otherwise objectionable with may constitute or encourage a criminal offense, violate the rights of any party of which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others so to join or become members of any other commercial online service or other organisation. 

PRODUCTS

Product Descriptions, Specifications and/or Claims are based on information provided by the manufacturer.

Information listed and provided are to be used at the sole discretion of the consumer and are not representative of analysis, testing, and verification by EasyVape.

EasyVape will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use or use of any products sold by EasyVape

Product images are for illustrative purposes only and may vary from actual product. We do take every care to provide the closest representation of the actual product.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless EasyVape, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account